Audiscript support
Email support@kessapps.com and we'll get back to you.
When you write, it helps to include
- what you were doing and what happened instead;
- whether it was on iPhone or iPad, and your iOS version;
- the app version, shown at the bottom of Settings in the app.
Common questions
How do I cancel or change my subscription?
Subscriptions are managed by Apple. On your iPhone or iPad, open Settings, tap your name, then Subscriptions, and choose Audiscript. Deleting the app does not cancel a subscription.
I subscribed, but the app doesn't show Pro
Open the upgrade screen in the app and tap Restore Purchases. Make sure you're signed in with the Apple Account that bought the subscription.
How do refunds work?
Apple handles all billing and refunds. You can request one at reportaproblem.apple.com.
My recordings aren't appearing on my other device
Sync between devices is part of Audiscript Pro. Check that both devices are signed in to the same iCloud account, that iCloud Drive is on, and that iCloud sync is turned on in the app's Settings. Large recordings can take a little while to upload and download.
Where are my recordings stored?
On your device, and in your own iCloud account if sync is on. We can't see them. See the privacy policy for the details.
Does my audio leave my device?
Only if you choose cloud transcription or a cloud summary for a recording. On-device transcription keeps the audio on your device.
What is the Usage ID in Settings?
Our server counts how much cloud AI time you've used each month under an ID that can't be traced back to your Apple Account. If you ask us about your cloud usage, or ask us to delete those counts, copy the Usage ID from Settings → About and include it in your email so we can find them.